Reference

Privacy Policy

We collect only what we need to run your account, process deposits through bKash, Nagad, and Rocket, and keep your sessions secure. This policy explains what data we hold, how we use it, and how you can request changes or deletion.

Account data onlyPayment verificationRequest deletion anytimeLocal data handlingContact support directly
dkwin Privacy Policy
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review, update, or delete your personal data, reach out through live chat or email. We respond to data requests within a few business days and walk you through the verification steps needed to confirm your identity before making changes.

Live Chat Open the chat widget from any page on dkwin and ask for a data review or deletion request. Our team will verify your account details and guide you through the next steps within the same session.
Email Support Send your data request to our support email with your registered mobile number and account username. We will reply with a verification link and process your request once you confirm your identity through that link.
Account Settings Log in and go to account settings to review the data we hold, update your mobile number or wallet details, or request account closure. Closure requests trigger a data-retention countdown after which your records are anonymized.
DATA PROTECTION

How We Protect Your Information

We encrypt payment data during bKash, Nagad, and Rocket transactions, limit internal access to support and compliance staff, and log every data request so you can audit who viewed your account records. Cookies can be cleared from your browser settings anytime, and you can request a full copy of your data or ask us to delete it.

Payment Encryption

Every bKash, Nagad, and Rocket deposit or withdrawal is encrypted end-to-end so your wallet credentials never pass through our servers in plain text. We store only the transaction reference needed to match your deposit to your account balance.

Access Logging

Each time a support or compliance team member views your account data, we log the timestamp and reason. You can request this audit trail through live chat to see exactly who accessed your records and when.

Cookie Control

We use session cookies to keep you logged in and preference cookies to remember your last lobby section. You can clear cookies from your browser settings or reject them entirely, though some features like staying logged in across visits will not work.

Data Requests

Ask for a copy of your data, request corrections, or submit a deletion request through live chat or email. We verify your identity with an OTP sent to your registered mobile number, then process the request within a few business days.

Common Questions About Your Data

We collect your mobile number, payment wallet details for bKash, Nagad, or Rocket verification, device identifier, and IP address. We do not ask for your national ID or physical address unless required for large withdrawal verification.

Yes. Contact our support team through live chat or email and request a data export. We will verify your identity with an OTP and then send you a file containing your account details, transaction history, and session logs.

Log in to account settings and submit a closure request, or contact support directly. We will confirm your identity, close your account, and anonymize your records after the retention period required by our payment processors ends.

We share transaction data with bKash, Nagad, and Rocket only to verify deposits and process withdrawals. We do not sell your data to advertisers or share it with marketing partners. Compliance reports may include anonymized aggregates where required by law.

We retain transaction records for as long as your account is active, plus the archive period required by our payment processors. Closed accounts are anonymized after that period, though financial summaries may be kept for compliance audits.

Yes. Clear cookies from your browser settings or use incognito mode to block them entirely. Some features like staying logged in across sessions will not work without cookies, but you can still access the lobby and place bets.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.